Policies & Procedures

Cancellations

If you need to cancel your session, please contact your therapist as soon as possible. Cancellations made before 8AM the day of the session will not be charged for the session. “No Shows” and cancellations made after 8AM the day of the session are subject to the full fee. If the therapist needs to cancel the session, you will be notified by 8AM on the day of the session. Cancellations due to emergencies will be handled on a case-by-case basis.

Termination of Services

Should you wish to terminate services, you agree to provide us with 2 weeks advance notice. This would entail at least two (2) additional therapy sessions to assist with closure between the client and the therapist. These sessions will be billed at your hourly rate.

Late Arrivals

If you are running late to your appointment, please contact your therapist via phone as soon as possible. Your therapist will wait for you at the meeting location for 15 minutes after the scheduled start time of the session. Sessions will still be conducted with late arrivals, but will end at the scheduled end time.

Sessions

Each session consists of either 30 or 45 minutes of music therapy followed by a 15-minute period for client documentation. The length of time and number of participants determines the cost of the session, but general updated rates can be found here. 

Make-Up Sessions

If your music therapist cancels a session after 8AM on the day of the session or is more than 15-minutes late to your session, you are entitled to one free make-up session at a mutually agreed upon time. If a client misses a session due to illness, reasonable efforts will be made to find a make-up time, however this cannot be guaranteed due to limited availability. 

Treatment Plan & Progress Reports

Should you require/request a treatment plan or progress report, they can be issued. You will be charged at your current hourly rate for these reports. 

Payment

For clients paying privately, invoices are sent out via Wave Payments and payment is due upon receipt. A payment is considered late if it is past a week due, and there will be a $25 late fee. If using funds from AFU, the therapist must be an approved service provider prior to sessions starting. 

If you have any questions related to these policies & procedures, please contact us.